@TeamYouTube Some of my subs are telling me that they're not being notified when I start streaming, even if they've pressed the bell button. This has happened quite a lot. Please explain why this is happening and fix it if possible. Some are missing my streams because of it.
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Replying to @Awesomecrunch
We'll need to look into this further, send the video URL and screenshots our way. Also, any chance you have a YouTube Channel URL for one of your subs who didn't get the notification? A specific example would be really helpful to investigate. Let us know!
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Replying to @TeamYouTube
https://www.youtube.com/watch?v=ArJ4KY0xWXA … - This is one of the streams it occurred on. https://www.youtube.com/channel/UCYdQ502ZR6G7rlOpq1vIhsQ … - This is the channel of the guy who most recently told me about this problem happening to him on that stream. Screenshots attached are from chat. I asked him if he had clicked bell.pic.twitter.com/H3Of0igKa7
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Replying to @Awesomecrunch
Thanks for all the info. Have you reached out to our Creator Support team yet: https://goo.gl/BxLi8H ? They can dive into this further with you.
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Replying to @TeamYouTube
Not yet, do I need to do this too or can this be investigated through Twitter?
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Replying to @Awesomecrunch
We would recommend you to contact our Creator Support team(email support). This would help you get more details about the issue!
1 reply 0 retweets 1 like
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