If you're currently waiting for purchased DLC items to show up in-game on Rogue Company, please be aware it may take some time due to server capacity at the moment. 
Possibly, though I'd want to dig more to see if this is an issue. So you've unlocked Kestrel on your PS4 account and she isn't showing on your linked Switch account?
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I believe
@RadarX is taking a look but that is correct -
perfect, I'll leave @RadarX to work his magic and tell me the answer.
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