@TeamYouTube we noticed that on our site, a large black bar has surrounded the thumbnail on all videos. It does not matter if it is a YouTube picked one or an uploaded one
Our channel is not part of the Partmer Program so I’m unable to get help from the Creator Support Team. It’s clear this is happening to multiple people, I sent feedback but based on experience I know that isn’t going to do much.
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Ah, got it. We'll forward the details to our Creator Support team and have them reach out to you instead. Look out for an email to the account which is linked to your channel.
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Is there any way I can get it sent to another email?
End of conversation
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