Fantastic interview with the people behind the British Gas social media strategy. http://www.socialbro.com/blog/interview-case-study-how-british-gas-keeps-11-million-customers-warm-with-twitter-social-media?hsCtaTracking=f2d615d6-db8d-4b2d-aa8f-db335d645a68%7C81de7bc0-3952-41ef-a5af-ee5ea000f263&utm_medium=email&_hsenc=p2ANqtz-88eQvRdeHkmYgtP_hCQmNRXV6uhC81E-Leh0Na5VLnPBLLpbqEyQNNj6SSpySHlh8PCrSv018Kdsu9URIGbEfvYBPuiw&_hsmi=17900372&utm_source=hs_email&utm_content=17900372 …
