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AspenCampDHH's profile
Aspen Camp
Aspen Camp
Aspen Camp
@AspenCampDHH

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Aspen Camp

@AspenCampDHH

🏹 Nonprofit building self-esteem through #Deafhood 🤟 Adventures for #Deaf* youth, adults, & allies since 1967 🏡 Cabin rentals in the #Rockies #aspencamp

Snowmass, CO
aspencamp.org
Joined November 2009

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    Aspen Camp‏ @AspenCampDHH Oct 29

    Yo @Airbnb - we still haven't heard back from a situation we filed through the resolution center. This is a serious matter- a guest left a campfire unattended in a campfire forbidden zone. Could have caused a serious wildfire.

    1:58 PM - 29 Oct 2018
    • 1 Like
    • Robin Scherbatsky (formerly known as Kaile)
    2 replies 0 retweets 1 like
      1. Aspen Camp‏ @AspenCampDHH Oct 29

        These sort of things are extremely serious in our community. We had a 12,000+ acres wildfire here this past summer because of a citizen's mistake. Our neighbors were very upset about seeing smoke coming from our campsite- even though we had signage saying that it was not allowed.

        0 replies 0 retweets 0 likes
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      2. Airbnb Help‏Verified account @AirbnbHelp Oct 29
        Replying to @AspenCampDHH

        Hi, we sincerely apologize that you haven't received follow up regarding this case from our team. We want to make sure that a member of our team contacts you, so please DM us with your name, email address, phone number, and reservation code. We're here for you.https://twitter.com/messages/compose?recipient_id=2688148651 …

        1 reply 0 retweets 0 likes
      3. Aspen Camp‏ @AspenCampDHH Nov 2
        Replying to @AirbnbHelp

        We DM’d and was told to check the resolution center. Nothing there. This is ridiculous. We need action.

        1 reply 0 retweets 0 likes
      4. Airbnb Help‏Verified account @AirbnbHelp Nov 2
        Replying to @AspenCampDHH

        Hi there, we are truly sorry to hear about this experience, and we're here to help. Please DM us the full name, email, and phone number on your account. Once we have verified this information we will be better able to assist. We hope to hear back from you soon.https://twitter.com/messages/compose?recipient_id=2688148651 …

        1 reply 0 retweets 0 likes
      5. Aspen Camp‏ @AspenCampDHH Nov 2
        Replying to @AirbnbHelp

        That was said before. Not good enough. Please respond to the resolution center via the information we provided in the DM a few days ago.

        1 reply 0 retweets 0 likes
      6. Airbnb Help‏Verified account @AirbnbHelp Nov 2
        Replying to @AspenCampDHH

        We certainly understand the importance of receiving a response regarding this case, and we're happy to update your case, and request that a member of our team follow up with you directly. However, we will need to confirm the previously requested information. Thank you.https://twitter.com/messages/compose?recipient_id=2688148651 …

        1 reply 0 retweets 0 likes
      7. Aspen Camp‏ @AspenCampDHH Nov 2
        Replying to @AirbnbHelp

        Aspen Camp Rentals@aspencamp.org 970-300-8314

        4 replies 0 retweets 0 likes
      8. Airbnb Help‏Verified account @AirbnbHelp Nov 2
        Replying to @AspenCampDHH

        (1/2)Thank you for this information. We can see that your Case Manager recently sent you an email regarding this case. We encourage you to review this email and respond directly as your Case Manager is in the best position to provide further support.

        1 reply 0 retweets 0 likes
      9. Aspen Camp‏ @AspenCampDHH Nov 2
        Replying to @AirbnbHelp

        No email. And our contact information is public anyways. We just want to get to the bottom of this.

        1 reply 0 retweets 0 likes
      10. 1 more reply

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