Update: PS4, PS3, and Vita network services are gradually coming back online - thanks for your patience
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Official NA Twitter Support. You can connect with PlayStation Support for assistance with your PlayStation product or service here: bit.ly/3zIg0yU
playstation.com/help/Joined May 2010
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SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Please visit the following link to initiate the refund: bit.ly/3h5VkpC.
We’re aware that some users are experiencing issues logging into PSN. Thank you for your patience as we investigate: bit.ly/31v1Ail
Update: We are working to restore full network services for all platforms - thanks, as always, for your patience!
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate: status.playstation.com
We're aware that users are having issues accessing some features on PSN. Thanks for your patience as we investigate: status.playstation.com
Users can sign back in to the YouTube app on PS4. We thank you for your patience.
We're aware that users are having issues accessing some features on PSN. Thanks for your patience as we investigate.
We are still working on resolving today's issues with PSN. Thanks for your continued patience. For current status: bit.ly/1kGw1va
We're aware that some users are experiencing sign-in issues on PS4 and PS3; engineers are investigating the cause.
We're aware that users are experiencing issues logging into PSN. Thanks for your patience as we investigate. bit.ly/2chYveS
Our engineers are continuing to work hard to resolve the network issues users have experienced today. Thanks for your continued patience!
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate: bit.ly/2RVx8t8
We’re aware that some users are experiencing issues logging into PSN. Thank you for your patience as we investigate: bit.ly/2TcCr8o
We're aware users are experiencing difficulties accessing specific functions of PlayStation Network at this time. We're currently investigating. Thank you for your patience.
Learn how you can bring your online ID and all your friends, trophies, wallet funds, and content such as compatible games, videos, and music directly to your PlayStation 5 console.
Due to a technical error, players in Asia who have previously purchased a PlayStation Plus membership at a discount have been incorrectly charged for their upgrade pricing. This error has been fixed and impacted players will receive a credit. We thank you for your patience.
We’re aware some users are experiencing issues accessing the form available within the provided link. We’re working to get it up and running as soon as possible. Thank you for your patience.
We are aware that users are experiencing issues logging into PSN. Thanks for your patience as we investigate. status.playstation.com
Please follow to get the latest updates as we work to restore full network functionality.
PS4 users: If you are still having issues signing in to PSN today, please reboot the console and try again.
We're aware that users are experiencing issues logging into PSN. Thanks for your patience as we investigate. status.playstation.com
We are aware that some PS4 users have reported issues accessing PSN tonight. Thanks for your patience as we investigate.
We're aware that some users are having trouble accessing PSN. Thanks for your patience as we investigate. bit.ly/22H7SGW
PS VR players, get ready to play on PS5. You will need your PS VR headset, PS Camera for PS4, and PlayStation Camera adaptor (no purchase required). DualShock 4, PS Move and PS VR Aim controllers are compatible on supported games so hang on to those! bit.ly/32A8epw
PSN Status Indicator - one stop shop for checking the status of PSN and specific services: bit.ly/2KNLtGU
In celebration of Memorial Day and honoring our veterans, we're bringing back our PlayStation 4 VETS theme to at least the first 1,000 users to redeem the following code:
L476-G8NP-NC9P
Redeemable for US Accounts on PlayStation Network. Available while supply lasts.
We're aware that some users are having trouble accessing PSN. Thanks for your patience as we investigate. status.playstation.com
We are aware that users are having issues accessing PSN at the moment. Thanks for your patience as we investigate.
Update: We are seeing reduced reports of network issues. We'll continue to monitor - thanks for your patience and happy holidays!
We are aware that there have been issues reported with PSN. Thanks for your patience as we investigate.
We're aware that some of you are having issues connecting to the PSN. Engineers are investigating.
We're aware that some users are having issues redeeming vouchers on PSN. Thank you for your patience as we investigate. Please be sure to follow us for further news and updates.
We are aware of an issue with the disc version of Cyberpunk 2077 not launching on PS4 after installing the latest game patch. We plan to release a system update for PS4 tomorrow, Feb 19th (PST) to address the issue. We thank you for your patience.
PS4 users: If you are still having issues connecting to PSN, these steps may help: bit.ly/1rvJXe9
If you download & install the new PS5 system software update, you can now store PS5 games in USB extended storage and transfer them back to your PS5 console’s internal SSD when you’re ready to start playing. Here’s a guide to help you: bit.ly/32s81oh
A new #PS5 System Software Update was released today. You can download and install from this link: bit.ly/36Or8un
Two days to God of War Ragnarök!
You will need around 100GB for PS5 & 111GB for PS4 of free storage space for installation.
For more information on how to manage your storage space, please refer to the FAQs below.
PS5: bit.ly/3NHFwK1
PS4: bit.ly/3UyFxlr
We're aware that some Destiny 2 users have seen crash issues on PS4 Pro. We and Bungie are working to resolve, thanks for your patience.
We're aware that PSN is experiencing connectivity issues. Thank you for your patience as we investigate. status.playstation.com
Please be assured that your inventory items and V-Bucks are secure during the Fortnite Blackout. For any other Fortnite questions, please visit help.epicgames.com.
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate: bit.ly/2kH2oht
It's finally here! You can now change your online ID. Yes, really. Here's a short video on where to go to change your ID. Have questions? Check out our info hub here: bit.ly/2U9Wmnd
We are aware that some users are reporting issues accessing PSN this morning. Thanks for your patience as we investigate.
Engineers are investigating issues with the PSN connectivity; thanks for your patience. For latest status: bit.ly/1BSXWzN
Welcome to . We're here to provide useful support to maximize your capabilities & experiences. Follow us!
We're aware that some PSN users are experiencing connectivity issues. Thank you for your patience as we investigate.
Tomorrow is the Early Access launch date for Hogwarts Legacy Deluxe Edition on the PS5 console!
Set up automatic downloads so that you can start playing the game immediately as soon as it’s available: playstation.com/support/hardwa
Good morning. We are aware that some users are still experiencing PSN issues today, and we are investigating.
We're aware that users are having issues accessing some features on PSN. Thanks for your patience as we investigate. More Info: status.playstation.com
The PS5 console & PS5 Digital Edition will both ship with a DualSense wireless controller, a base, an HDMI cable, an AC power cord, a USB cable, and Astro’s Playroom pre-installed. bit.ly/2UCDrEa
We're aware that new PSN account validation and Password reset emails are delayed. Thanks for your patience as we resolve this issue.
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate: bit.ly/2AM0kuQ
We appreciate your patience as we continue working to resolve the PSN issues. For current status: status.playstation.com
PS4 - In the unlikely event a disc becomes stuck, follow this process to manually eject it: bit.ly/1xb7Tpd
We are aware that users are experiencing PSN connectivity issues. Thanks for your patience as we investigate.
We're still looking into the issue with new PSN account validation and password reset emails being delayed. Thanks again for your patience.
The Horizon Forbidden West code redemption issues should now be resolved.
For other support questions about Horizon Forbidden West, please check out these following helpful resources.
Frequently Asked Questions: bit.ly/3sPbg5Q
Game Support: bit.ly/3JzHXec
Update: PSN services are in the process of being restored. Thanks for your patience!
We’re excited to announce that our PlayStation Live Chat and Social Support will be available once again on Saturdays and Sundays between the hours of 9AM - 6PM PST starting this Sunday, May 17th. Send us a tweet, DM, or chat with us if you're looking for help during these hours.
We're aware some of you are unable to connect to the PSN at this time. We are investigating the issue.
And... we’re back! Starting today, PlayStation Social Support team members will be gradually coming back online to assist with questions/requests. Feel free to @ us or drop a DM during our operating hours of 8AM - 8PM PST Monday - Friday, and we’ll get to you as soon as we can.
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate: status.playstation.com
As veterans week comes to a close, we’d like to continue honoring our veterans by giving away a PlayStation 4 VETS theme to the first 1,000 users to redeem the following code.
J9KC-CJN2-Q7BB
Redeemable for US Accounts on PlayStation Network. Available while supply lasts.
We are still looking into the PSN issues reported earlier. Thanks again for your continued patience today.
We are aware that some users are having issues accessing PSN. Thank you for your patience as we investigate. For updates, please see: bit.ly/2n3RHWi
Some users are reporting issues with PS Store and online gameplay, our engineers are investigating.
We are aware that users are having issues accessing PSN at the moment. Thanks for your patience as we investigate.
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate: status.playstation.com
Don't remember your account password? Here are the steps you can use to get back access to your PlayStation Network account:
bit.ly/2KRB0Kk
bit.ly/2KVucvv
It's coming....soon you'll be able to change your online ID. It's not available yet, but is scheduled for later this evening. Interested? Check out this hub to review what you need to know before taking action. bit.ly/2Z641qD
Update for PS4 users: We've made recent updates to the network that should allow you to sign in without changing MTU settings.
We're aware that users are experiencing issues logging into PSN. Thanks for your patience as we investigate. status.playstation.com
You should never share your login details with anyone. If you need assistance with your account on the PlayStation Network, our official PlayStation support channels are the place to visit to contact our authorized account specialists. bit.ly/2U87GGd
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate: status.playstation.com
We are aware that you may be experiencing issues with PSN. Thanks for your patience as we investigate. bit.ly/1MuogoJ
We are aware that some PSN account validation emails may be getting delayed today. Thanks for your patience as we investigate.
PS5 and PS4 players can now Share Play together. Use Share Play to let a friend watch your gameplay, or even pass controllers virtually so they can try the game out. Learn more about Share Play here: bit.ly/3whe4J4
All PSN account holders will be receiving a notice that the Terms of Service have been updated. For more details: bit.ly/2xhBtv1
If you are still having any issues signing on to PSN, please post here with the details requested: bit.ly/1y2AHk4
We're aware that some users are having trouble accessing the PSN Store. Thanks for your patience as we investigate: bit.ly/2cKHLtV
We are also aware that some users may be having issues with PSN connectivity this evening. For the latest status: status.playstation.com
The PSN maintenance scheduled for tonight has been postponed. We'll let you know when the new date and time has been set. Thank you!
In the event a disc becomes stuck in your PS4, follow this process to eject it: bit.ly/31vnJNB
You can transfer PS4 game progress to your PS5 console, here’s how: bit.ly/3lW5Voo
Learn how to transfer your PS4 Death Stranding save to the Death Stranding Director's Cut on the PS5: bit.ly/3qaeGjH
We are aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate. bit.ly/2jtEDIz
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate: status.playstation.com
When redeeming Ghost of Tsushima: Legends as a bonus title for PlayStation Plus members, you may see it labeled as "Trial." Please click through to download - you will receive the complete standalone version of Ghost of Tsushima: Legends bit.ly/35EyGD8
If you’ve experienced issues downloading games with “Queued for Download” or “View Details” messages on PS5, please update the system software to the latest version, start your PS5 in safe mode then rebuild the database. See "PS5:safe mode options" at bit.ly/2UFap7b.
Find out how to set up your PS5 console for the first time, update the system software and connect to PlayStation Network: bit.ly/3ruBTLF
The PlayStation 4’s HDD is fully removable and upgradable! Info here: bit.ly/2zOjLqe
If you're still having issues accessing PSN, please try these steps:
1. Log out of the account that is having difficulty
2. Power down the PS4
3. Access playstation.com and sign in.
4. Confirm signing into the website
5. Turn on the PS4 and log in
Starting August 1st, 1-to-1 PlayStation Support via Twitter will no longer be available. To connect w/ PlayStation Support, visit bit.ly/3uYQKS1 For support articles & self-help resources, visit bit.ly/3RHUp0p For support videos, visit
We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate: status.playstation.com
You can transfer PS4 game progress to your PS5 console, here’s how: bit.ly/39MxAng
PS4 Update v2.0 tomorrow! - Here's how to set your PS4 to download updates automatically: bit.ly/1wD8kV5
You can transfer PS4 game progress to your PS5 console, here’s how:
PS4 - In the unlikely event a disc becomes stuck, follow this process to manually eject it: bit.ly/1UThcCU
In the event a disc becomes stuck in your PS4, follow this process to eject it: bit.ly/31nPytF
