Hi there, thanks for the screenshot. How long it's been you've claimed the URL? Also, have you followed the steps mentioned in this Help Center article while doing so: https://goo.gl/9gRZWb ? Keep us posted.
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Sorry for the confusion. Custom URLs only redirect users to the channel's default URL, so this is working as intended. That said, use our "Send Feedback" tool to submit a feedback, here's how: https://goo.gl/WdI0BK . This is how we collect and prioritize requests.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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