@youtube I’m a paid subscriber. Why are my videos not loading?
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Replying to @Artistsupporter
Sorry to hear you're having trouble – check out this guide that covers common internet/device connection issues and how to fix them: https://yt.be/help/vspw . If that doesn’t help, let us know what device you’re using and details such as browser, app version, etc. Thanks!
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Replying to @TeamYouTube
The video plays; I just can’t get any info on the video, like it or download it. The video plays fine without buffering. I have restarted my device and I have 4 bars.
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Replying to @Artistsupporter
Hmm, is this happening across devices? Try to update your app to its latest version and see if that helps. Keep us posted.
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Replying to @Artistsupporter
Got it. If you´re still having trouble, we'd recommend getting in touch with our live support team here: https://yt.be/help/purchases
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It is working once I deleted the app and reinstalled it. Unfortunately, I had to lose my downloads and have to rebuild it again. Which is important in the country.
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