Hi, I’m AM. I’m sorry to hear you have to wait for a new card. It sounds like you’ve already called our PhoneBank team, what did they advise? Have you made any changes to the account recently? DM if preferred.
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I did. My situation is sorted but unclear what happened. I made no changes and definitely didn't request the card to be cancelled.
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I'll certainly ensure your comments are recorded. Apologies for the inconvenience caused. ^JL
End of conversation
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