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AnthonyMendes7's profile
Anthony Stephen Mendes
Anthony Stephen Mendes
Anthony Stephen Mendes
@AnthonyMendes7

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Anthony Stephen Mendes

@AnthonyMendes7

Digital content creator based in India. Arsenal fan. #COYG

Mumbai
anthonystephenmendes.com
Joined July 2012

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    1. Anthony Stephen Mendes‏ @AnthonyMendes7 Aug 22
      • Report Tweet

      @Chromecast @YouTube this error popped up while trying to watch YouTube on Chromecast 58QZ 2QQ5 5QGV

      1 reply 0 retweets 0 likes
    2. Google Nest‏Verified account @googlenest Aug 23
      • Report Tweet
      Replying to @AnthonyMendes7

      Hey Anthony, thanks for reaching out. Does this happen when casting other cast-enabled apps too (e.g. Netflix, Hulu)? You could try uninstalling and reinstalling your YouTube app, then try casting again. Let us know how it goes.

      1 reply 0 retweets 0 likes
    3. Anthony Stephen Mendes‏ @AnthonyMendes7 Aug 23
      • Report Tweet
      Replying to @googlenest

      Only on YouTube.

      1 reply 0 retweets 0 likes
    4. Anthony Stephen Mendes‏ @AnthonyMendes7 Aug 23
      • Report Tweet
      Replying to @AnthonyMendes7 @googlenest

      I can't uninstall the app but it's completely updated. Videos play when not casting.

      1 reply 0 retweets 0 likes
    5. Anthony Stephen Mendes‏ @AnthonyMendes7 Aug 23
      • Report Tweet
      Replying to @AnthonyMendes7 @googlenest

      YouTube doesn't show up when looking at optimised and non-optimised apps. Could this be the problem?pic.twitter.com/17lELv7p1f

      1 reply 0 retweets 0 likes
    6. Google Nest‏Verified account @googlenest Aug 23
      • Report Tweet
      Replying to @AnthonyMendes7

      Gotcha. You might want to try rebooting your devices (router, phone, Chromecast) to refresh your network connection. Since it's only happening on YouTube, hopefully @TeamYouTube could jump in for additional help.

      2 replies 0 retweets 0 likes
    7. Anthony Stephen Mendes‏ @AnthonyMendes7 Aug 23
      • Report Tweet
      Replying to @googlenest @TeamYouTube

      Rebooted three of them, but of no help. Would appreciate a quicker response, I'm missing out on my viewing experience because of this unnecessary issue.

      1 reply 0 retweets 0 likes
    8. Google Nest‏Verified account @googlenest Aug 23
      • Report Tweet
      Replying to @AnthonyMendes7

      We understand and thanks for your effort. We hope this gets sorted out for you soon. We're always here if you have other questions.

      1 reply 0 retweets 1 like
    9. Anthony Stephen Mendes‏ @AnthonyMendes7 Aug 23
      • Report Tweet
      Replying to @googlenest

      No help from @TeamYouTube yet.

      2 replies 0 retweets 0 likes
    10. TeamYouTube‏Verified account @TeamYouTube Aug 23
      • Report Tweet
      Replying to @AnthonyMendes7

      Hey there, are these the steps you're following when you're trying to cast: https://yt.be/help/NSf3 ? If this isn't the case, let us know!

      1 reply 0 retweets 0 likes
      Anthony Stephen Mendes‏ @AnthonyMendes7 Aug 23
      • Report Tweet
      Replying to @TeamYouTube

      These are exactly the steps I have been following for a year since I've been using Chromecast. My device is a OnePlus 6. The problem started out of the blue when I was watching videos in a queue.

      11:37 AM - 23 Aug 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        2. TeamYouTube‏Verified account @TeamYouTube Aug 23
          • Report Tweet
          Replying to @AnthonyMendes7

          Thanks for the update, here's some more troubleshooting steps: https://yt.be/help/4BQ9 . If that still didn't fix the issue, you may reach out to Chromecast Support here: https://yt.be/help/eYWW 

          2 replies 0 retweets 0 likes
        3. Anthony Stephen Mendes‏ @AnthonyMendes7 Aug 23
          • Report Tweet
          Replying to @TeamYouTube

          None of these fixes help my issue at all. That's terrible customer experience on your end.

          0 replies 0 retweets 0 likes
        4. End of conversation

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