@TeamYouTube
Can you please explain to me why every time I use the YouTube app and I click on a video my screen freezes up or does not load at all and five seconds later it crashes.
And it has nothing to do with my internet speed I checked.
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Replying to @AniTrashHouse
We'd like to help. Could you try updating/reinstalling the app to see if that clears things up? Keep us posted.
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Replying to @TeamYouTube
So I re installed it and the issue is still happening(there were no updates available)
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Replying to @AniTrashHouse
That's odd! Does this happen across devices? Also, let's make sure your device's OS is updated to the latest version. Keep us posted!
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Replying to @TeamYouTube
Yes it happens to my iPhone and iPad and both are up to date completely
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Replying to @AniTrashHouse
That's odd, could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response, we do review everything and use the details to investigate and fix issues. Thanks!
1 reply 0 retweets 0 likes
Alright I have submitted the feedback thank you for your help
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