Andrew Kokes

@AndrewKokes

Global BPO Growth Professional. Product Management. Marketing. PR. Social. CX. CRM. Fantasy Football Geek. Uber Fan. Basketball Coach. NashvilleHusker.

Nashville
Vrijeme pridruživanja: svibanj 2009.

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  1. 12. sij
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    12. sij
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    30. pro 2019.
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  4. 11. lis 2019.

    Article : Artificial Intelligence (AI) Will Augment Human Interaction

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    17. ruj 2019.

    Cha ching 💰 This , we’re giving away cash—retweet for your chance to win $1,000 from .

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    -hosted 8th Annual Mumbai HR Summit this week will have HR leaders from India, APac and the ME discussing Human Capital Management Challenges & Solutions. HGS President-Global HR, Anthony Joseph, is speaking on leveraging human capital for business here.

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  7. 2. svi 2019.
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  8. 22. tra 2019.

    My home state, Nebraska’s slogan is, “it’s not for everyone.” Not true of healthcare outsourcing benefits. In this quick article Donna explains how Healthcare Outsourcing can be for everyone, but approaches vary by Maturity

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  9. 2. tra 2019.

    HFS Top Ten - Great video and credential. No better testimonial than standing out in an interview of >300 users.

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  10. 3. sij 2019.

    Forbes articles on the convergence between marketing and CX

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  11. 31. pro 2018.

    in 2019, watch out for more interactions with smarter Chatbots or Virtual Agents, who will be able to drive intelligent and decision-based conversations with consumers

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  12. 25. lis 2018.

    Don’t do it. A fast response won’t slow the spread of bad news, but an ill-informed response could certainly make things worse.

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  13. 15. lis 2018.

    The trait companies are suddenly searching for most in leaders? Humility via

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    11. lis 2018.

    We are happy to announce, HGS was recognized at Customer Service Excellence Awards 2018 in the Transformation category.

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  15. 2. lis 2018.

    In the battle for CX dominance, Legendary is the new standard for getting customers attention. Are you ready to go viral with posts that boost your brands reputation and resolve customers inquiries?

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  16. 23. kol 2018.

    “What is Robotic Process Automation & how does it compare to Traditional Automation?” by

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  17. 10. kol 2018.

    What I love about HGS is the Work-to-Give culture and set of ethos. The founder of the business said, "My duty is to work so I can give." What a great business. It's easy to work hard to grow a business with such great values and integrity.

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  18. 8. kol 2018.

    Revolution or Evolution... business transformation is a must. Treading water is a plan to drown. Good article.

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  19. 3. kol 2018.

    continuing to add value through innovation and challenge the pricing status quo

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  20. 20. srp 2018.

    Good insight in this pod cast omg Nurse triage lines 3.0. Nurse triage lines have gone through three phases of evolution. In phase 1 they were implemented to ‘check the box’ for member education, phase 2 brought “demand management…

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