Same here from our canceled trip to Spain from the beginning of April.
Hey @AirFranceUS on 5/5 you emailed to say I could get a refund for tickets for a March trip to Paris after my flights were canceled. I requested it that day. It’s nearly 3 weeks later - where is the $? Not in my account that’s for sure. Have held for hours. No humans to talk to.
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Like ... I could use that $1,200? So frustrating I can’t get ahold of anyone for months now.
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Hello
@AmandaBecker, thank you for reaching out to us. Please DM us your booking reference and the name of the passenger so we can assist you accordingly. We await your reply via DM. -
Thank you, have sent a message.
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If your trip involved the US (flying to/from/via), you are better protected by the US DOT. If an airline denies you a full refund to the original method of payment, you can consider filing a complaint with the US DOT. It’s there to protect passengers.
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