This is a huge piece of being "agile" -- @PragmaticAndy and @pragdave talked about this on my podcast: literally sit with your users and understand their problems.
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No soundcloud, but speaking of understanding people:https://twitter.com/TatianaTMac/status/1165781104122634240 …
Prikaži ovu nitHvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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I've done a lot of customer service over the years in various roles, good to know that I can leverage it as a transferable skill when I start looking for my first dev job.
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Honestly, if I'm hiring for a front-end position? I love seeing custserv on a resume. It means you already have experience anticipating and troubleshooting problem's from a user perspective, which is a stone's throw from designing and implementing for it.
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Doing that right now
Some cuatomer service people still might not have empathy, but this experience might lead to a change of character! -
You're not wrong; working custserv and being good at it are two very different things! For most, though, I think it's a very grounding (and sometimes humbling) experience.
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I worked in a call centre getting support calls from people without electricity in their homes, and sometimes hospitals and pharmacies. I doubt this experience could compete against a PhD in CS in the eyes of employers. Go figure

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Granted, it's not going to be a drop-in replacement for CS experience. But 100% of the time, I'll take the ambitious autodidactic with a strong portfolio and custserv experience over the hotshot postdoc CS grad who thinks they're too good to deign to talk to people.
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That's exactly what I did. I used to be a PM for a tech company and realized that I was grossly out of touch with what people want or customer service skills. An impasse came, and I went to work at a help desk. I've learned how to actually listen to people and common pain points
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Big ups for having that kind of self-awareness! People have spent entire careers in that spot without even knowing it, let alone changing it.
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