@TeamYouTube Hello, I am trying to live stream on YouTube and NO ONE is getting notification and it is NOT appearing on my channel. The video is PUBLIC. What's going on?
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Replying to @Alexensual
Hmm, are your subs reporting that no notifications are sent or that your videos aren't showing up in their subs feed? Do you have screenshots from your subs? Send more details our way, we'll take a look.
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Replying to @TeamYouTube
The subs are not receiving a notification that the stream went live.
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Replying to @Alexensual
Can you ask your subs to check their notification settings? Users that have enabled all notifications for your channel will be automatically notified. Subs who aren't receiving live stream notifications can check their settings here: https://goo.gl/HzsDMW . Hope this helps.
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Replying to @TeamYouTube
It doesn't really help. They are getting notifications from other channels but not mine. it is all viewers. My channel is http://youtube.com/Alexensual , I am streaming right now, and it says the stream is public.
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Replying to @Alexensual
We'll need to look into this further, send the video URL and screenshots our way. Also, any chance you have a YouTube Channel URL for one of your subs who didn't get the notification? A specific example would be really helpful to investigate. Let us know.
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Replying to @Alexensual
Thanks for sharing the URL. We've few more steps, are you able to follow us so that we can reach out via DM? Let us know once you have.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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