Hi @AmazonHelp. Come home for Christmas to two parents worried they've been scammed over an email change. Calling customer service no use...
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Are they able to sign into their account using the original e-mail address & password? What info was given when calling? ^JM
Not able to log in, says account can't be found. On call, they gave order numbers and billing address to validate.
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Were they able to give you any type of options on the call? ^DB
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were told it was being handed to an investigation team, but that was nearly a week ago
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