Hi @AmazonHelp. Come home for Christmas to two parents worried they've been scammed over an email change. Calling customer service no use...
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I'm sorry for the trouble on this holiday. W/o giving account details, can you tell us more about whats going on? ^JW
An email (which appears legitimate) arrived saying the email attached to my mom's account had been changed. Can we move to DM?
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Sorry, we're unable to DM. Info on identifying if an e-mail was sent directly from Amazon here: http://amzn.to/2hcG8Xa . ^LI
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Emails fulfill all these criteria (including actual order details and legitimate links) but respond to non-existent actions.
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