Al Hopper

@AlHopper_

leader & innovator. Husband & Dad of 2 princesses.

San Antonio, TX
linkedin.com/in/thealhopper
Geregistreerd in augustus 2012
1.929 foto's en video's Foto's en video's

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  1. Vastgemaakte Tweet
    18 jul. 2020
    Als antwoord op en

    Hey y’all. I know I’ve been pretty radio silent, I’m trying to work through a few things, but could use your help if you have a few moments to spare? Could you help me & my brother out with this survey? We’re going into business together...

    5 antwoorden 1 retweet 10 vind-ik-leuks
    Ongedaan maken
  2. 24 jan.

    still waiting! Didn’t have a problem with the prelims.

    1 vind-ik-leuk
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  3. 24 jan.

    Seriously I still can’t get the on my browser. I’ve restarted the feed and the browser and still sitting in the load screen. Almost 40 minutes after start time!!!

    1 antwoord 3 vind-ik-leuks
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  4. heeft geretweet
    12 jan.

    YES! I think a lot of organizations and leaders made progress with trust in the last year.

    A3: Trust.
    1 retweet 9 vind-ik-leuks
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  5. heeft geretweet
    12 jan.

    A2: Lead the way. Say what you'll do, Do what you say, and have the Vision and Tenacity to create something that people can and want to be a part of.

    4 retweets 9 vind-ik-leuks
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  6. 12 jan.

    Live what you teach and be inspiring. By being a role model in deeds you don’t need to preach it

    Q2 | What is a simple, effective way to bolster organizational culture?
    4 retweets 5 vind-ik-leuks
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  7. heeft geretweet
    12 jan.

    Seems very minor and insignificant, but it's a MAJOR differentiator for culture and performance... because most people can't manage to do it.

    A1 | Don't treat your employees like children. 💯
    1 retweet 6 vind-ik-leuks
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  8. heeft geretweet
    12 jan.
    Als antwoord op

    Q1: Our very own once told me that "customer service is just people helping people" - from external customers to the internal team. This has had the biggest impact on my entire career. Thanks, Watkin.

    2 antwoorden 3 retweets 11 vind-ik-leuks
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  9. 12 jan.

    Living the philosophies of and have helped me impact my career and those of leaders I’ve helped develop

    Q1 | What leadership advice has had the greatest impact on you or your team?
    2 retweets 5 vind-ik-leuks
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  10. 12 jan.

    I can’t believe I’m late for the very last

    1 antwoord 5 vind-ik-leuks
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  11. heeft geretweet
    30 nov. 2020

    11 Powerful Principles To Become A Successful Servant Leader -

    1 retweet 3 vind-ik-leuks
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  12. heeft geretweet
    18 nov. 2020

    Great leaders are able to lead with the right amount of both love and accountability. Too much love & not enough accountability, they will love you but they won't become remarkable because of you.

    1 antwoord 2 retweets 8 vind-ik-leuks
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  13. heeft geretweet
    17 nov. 2020

    As a bricks and mortar business, the bad news is that we have less customers. The good news is that I spend more time with the loyal ones who return to really strengthen that relationship. Really focused to keep the customers we have than find new ones.

    Q6 | Has your relationship with customers changed this year? For better or worse?
    1 retweet 2 vind-ik-leuks
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  14. heeft geretweet
    17 nov. 2020

    A7 | Because the economy is going to be rough this year, customers will be more demanding, more uncertain, more vocal when they're displeased. When stressed, people equate their spending with their worth, so they're going to expect a LOT of white glove .

    5 retweets 7 vind-ik-leuks
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  15. 17 nov. 2020

    Shouldn’t this be a year-long process? Why wait until the end of the year?

    Q4 | Should leaders do anything special to help employees unwind from a challenging year?
    1 retweet 3 vind-ik-leuks
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  16. heeft geretweet
    17 nov. 2020
    Als antwoord op

    I love that you found your "why", Jeremy! So important to embrace the why, to make the change!

    1 antwoord 1 retweet 4 vind-ik-leuks
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  17. 17 nov. 2020

    A2 I’ve seen tremendous growth and development in the 3 short months I’ve been on the team ! It’s great when a company takes a vested interest in developing people and not putting them through a grinder.

    Q2 | Has your team grown and developed this year? How is it most noticeable?
    5 vind-ik-leuks
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  18. 17 nov. 2020

    A1 started with 2 new teams. Joined Etech as a Senior Insights Leader and launched a new business with my brother

    3 vind-ik-leuks
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  19. heeft geretweet
    27 okt. 2020

    A4: Increased escalation, decreasing "FCR" which results in higher handle times on subsequent interactions, lower trust, higher likelihood of leaving. Ppl can generally get over a mistake IF you can fix it and do it w/out causing pain

    Q4 | What affect does hiding from customers have on their behavior and business outcomes?
    4 retweets 4 vind-ik-leuks
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  20. 27 okt. 2020

    Stop doing business with them. Not always the easiest to do where monopolies or local structure prevents having a choice but that’s all we as customers can really do. Unless you’re an super hero fighting the good fight 💪

    Q3 | Why do some companies vanish once requests are made, breaking promises to follow-up? How do you fix it?
    2 retweets 4 vind-ik-leuks
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  21. 27 okt. 2020

    They know they aren’t properly staffed or skilled to handle all channels so they ignore them or make them impossible to use. Otherwise it’s willful ignorance.

    Q2 | Do some businesses make it intentionally difficult to reach them, like going through a haunted house? Why?
    2 retweets 2 vind-ik-leuks
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