Airbnb HelpVerified account

@AirbnbHelp

The wellbeing of our community is our priority. Please check our help center for the latest information from Airbnb on COVID-19.

airbnb.com/help/article/2…
Joined July 2014
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  1. Pinned Tweet
    8 Mar 2020

    The wellbeing of our community is our priority. We encourage you to visit our help center for updates on how COVID-19 may affect travel and learn more about our cancellation policies:

    1,875 replies 27 retweets 114 likes
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  2. Oct 13

    You'd love to travel, but don't know if plans will change? We've got you. Check out our flexible cancellation options:

    11 replies 1 retweet 8 likes
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  3. Oct 1

    Working remotely? Try filtering listings by our Dedicated workspace filter. A Dedicated workspace is defined as having a table or desk with room for a laptop, Wifi, access to an outlet, and a comfortable chair. Book today at:

    16 replies 1 retweet 6 likes
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  4. Jul 22

    Our previous site issue has been resolved. Thank you for your patience.

    131 replies 20 likes
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  5. Jul 22

    is currently down. We're investigating the cause and will post an update here once the issue has been resolved. We apologize for any inconvenience.

    26 replies 3 retweets 13 likes
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  6. Jul 21

    Are you in need of temporary housing because of the flooding in Western Europe, or are you able to offer space to evacuees? Learn more:

    18 replies 1 retweet 9 likes
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  7. May 24

    Upgrades include a redesigned Help Center that offers more personalized support to Hosts and guests, and doubling our community support agents.

    today we announced 100+ upgrades designed to improve the guest experience and make it easier to host.
    148 replies 1 retweet 10 likes
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  8. Mar 24

    Are you in need of temporary housing because of the flooding in New South Wales, or are you able to offer space to evacuees? Learn more here:

    39 replies 8 retweets 15 likes
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  9. 16 Oct 2020

    Our site issues should now be sorted. Thanks for bearing with us. Please send us a DM if you still need any help.

    165 replies 5 retweets 32 likes
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  10. 16 Oct 2020

    We’re experiencing some unexpected issues with the website. Our developers are already working to fix the problem. Stay tuned for an update.

    111 replies 23 retweets 126 likes
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  11. 7 Sep 2020

    For an upcoming reservation booked before March 15 with a check-in date after October 15, please check for updates in our Help Center every two weeks as we continue to monitor the global situation.

    50 replies 1 retweet 5 likes
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  12. 7 Sep 2020

    Our Extenuating Circumstances Policy has been updated. If you have an upcoming reservation you need to cancel due to COVID-19, booked before March 15 and starting on or before October 15, you may be eligible for a refund.

    146 replies 3 retweets 15 likes
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  13. 17 Aug 2020

    If you have an upcoming reservation that you booked before March 15 and your check-in date is after September 30, please look for updates in our Help Center every two weeks as we continue to monitor the global situation.

    67 replies 1 retweet 9 likes
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  14. 17 Aug 2020

    Our Extenuating Circumstances Policy has been updated. If you have an upcoming reservation you need to cancel due to COVID-19, you may be eligible for a refund if you booked before March 15 and your check-in date is on or before September 30.

    118 replies 1 retweet 14 likes
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  15. 3 Aug 2020

    For an upcoming reservation booked before March 15 with a check-in date after September 15, please check for updates in our Help Center every two weeks as we continue to monitor the global situation.[]

    102 replies 1 retweet 8 likes
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  16. 3 Aug 2020

    Our Extenuating Circumstances Policy has been updated. If you need to cancel an upcoming reservation due to COVID-19, booked before March 15 with a check-in date on or before September 15, you may be eligible for a refund. []

    49 replies 1 retweet 10 likes
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  17. 20 Jul 2020

    For an upcoming reservation, booked before March 15 with a check-in date after August 31, please check our Help Center, which is updated every two weeks, as we continue to monitor the global situation.

    37 replies 6 likes
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  18. 20 Jul 2020

    Our Extenuating Circumstances policy has been updated. If you need to cancel an upcoming reservation due to COVID-19, booked before March 15 with a check-in date on or before August 31, you may be eligible for a refund.

    125 replies 3 retweets 21 likes
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  19. 1 Jul 2020

    For an upcoming reservation booked before March 15 with a check-in date after August 15, please check for updates in our Help Center every two weeks as we continue to monitor the global situation.

    105 replies 4 retweets 14 likes
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  20. 1 Jul 2020

    Our Extenuating Circumstances Policy has been updated. If you need to cancel an upcoming reservation due to COVID-19, booked before March 15 with a check-in date on or before August 15, you may be eligible for a refund.

    79 replies 6 retweets 19 likes
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  21. 16 Jun 2020

    For an upcoming reservation booked before March 15 with a check-in date after July 31, please check for updates in our Help Center every two weeks as we continue to monitor the global situation.

    97 replies 3 retweets 14 likes
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