Want to become a Superhost? Quarterly assessments begin on 1 January, 1 April, 1 July and 1 October, every year. We’ll notify you of your Superhost status at the end of each assessment period. Learn more:
Airbnb Help’s Tweets
We can confirm the issues with the site are now resolved. Thank you for your patience!
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We’re experiencing some unexpected issues with the website, our team is currently working towards a fix of this problem. Watch out for an update!
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Want to travel now and pay the rest later? Sounds good. Find out how:
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Reviews enable future guests to know more about the space. Need more tips to write your review? Head over here:
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New to hosting? Here are a few essential amenities that a guest expects in order to have a comfortable stay:
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Have a change of plans and need to extend your stay? Get in touch with your Host directly and request for an alteration. Here's how to do that: air.do/6015KThKd
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Your guest needs to cancel, and you'd like to offer them a refund? Find out how here:
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Hosts, got any questions on booking requests with service animals? Check out this article for more information: air.do/6012JvwxK
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Creating a world where anyone can belong starts with ensuring trust and safety of the community. Your safety is our priority. air.do/6015Jg3RT
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Introducing AirCover. Top-to-bottom protection for Hosts:
✔️ $1M liability insurance
✔️ $1M damage protection
✔️ Income loss protection
✔️ Pet damage protection
✔️ Deep cleaning protection
✔️ 14-day filing window
✔️ Quicker reimbursements
✔️ Faster track for Superhosts
GIF
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Working from a listing just got much smoother. Now, you can check and determine a listing's Wi-Fi speed before booking:
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You'd love to travel, but don't know if plans will change? We've got you. Check out our flexible cancellation options:
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Working remotely? Try filtering listings by our Dedicated workspace filter. A Dedicated workspace is defined as having a table or desk with room for a laptop, Wifi, access to an outlet, and a comfortable chair. Book today at:
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Our previous site issue has been resolved. Thank you for your patience.
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Airbnb.com is currently down. We're investigating the cause and will post an update here once the issue has been resolved. We apologize for any inconvenience.
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Are you in need of temporary housing because of the flooding in Western Europe, or are you able to offer space to evacuees? Learn more: air.do/6014yjwan
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Are you in need of temporary housing because of the flooding in New South Wales, or are you able to offer space to evacuees? Learn more here:
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Our site issues should now be sorted. Thanks for bearing with us. Please send us a DM if you still need any help.
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We’re experiencing some unexpected issues with the website. Our developers are already working to fix the problem. Stay tuned for an update.
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For an upcoming reservation booked before March 15 with a check-in date after October 15, please check for updates in our Help Center every two weeks as we continue to monitor the global situation.
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Our Extenuating Circumstances Policy has been updated. If you have an upcoming reservation you need to cancel due to COVID-19, booked before March 15 and starting on or before October 15, you may be eligible for a refund.
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If you have an upcoming reservation that you booked before March 15 and your check-in date is after September 30, please look for updates in our Help Center every two weeks as we continue to monitor the global situation. abnb.do/6016GYQbk
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Our Extenuating Circumstances Policy has been updated. If you have an upcoming reservation you need to cancel due to COVID-19, you may be eligible for a refund if you booked before March 15 and your check-in date is on or before September 30. abnb.do/6016GYQZy
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For an upcoming reservation booked before March 15 with a check-in date after September 15, please check for updates in our Help Center every two weeks as we continue to monitor the global situation.[abnb.do/6018Gect0]
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Our Extenuating Circumstances Policy has been updated. If you need to cancel an upcoming reservation due to COVID-19, booked before March 15 with a check-in date on or before September 15, you may be eligible for a refund. [abnb.do/6017Gecs3]
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For an upcoming reservation, booked before March 15 with a check-in date after August 31, please check our Help Center, which is updated every two weeks, as we continue to monitor the global situation. abnb.do/6016GkYjj
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Our Extenuating Circumstances policy has been updated. If you need to cancel an upcoming reservation due to COVID-19, booked before March 15 with a check-in date on or before August 31, you may be eligible for a refund. abnb.do/6015GkYwL
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For an upcoming reservation booked before March 15 with a check-in date after August 15, please check for updates in our Help Center every two weeks as we continue to monitor the global situation. abnb.do/6010GueJA
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Our Extenuating Circumstances Policy has been updated. If you need to cancel an upcoming reservation due to COVID-19, booked before March 15 with a check-in date on or before August 15, you may be eligible for a refund. abnb.do/6012Gue1a
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For an upcoming reservation booked before March 15 with a check-in date after July 31, please check for updates in our Help Center every two weeks as we continue to monitor the global situation. abnb.do/6016GJC7I
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Our Extenuating Circumstances Policy has been updated. If you need to cancel an upcoming reservation due to COVID-19, booked before March 15 with a check-in date on or before July 31, you may be eligible for a refund. abnb.do/6018GJC7M
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If you have an upcoming reservation that you booked before March 15 and your check-in date is after July 15, please look for updates in our Help Center every two weeks as we continue to monitor the global situation.
abnb.do/6012G126K
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Our Extenuating Circumstances Policy has been updated. If you have an upcoming reservation you need to cancel due to COVID-19, you may be eligible for a refund under the policy if you booked before March 15 and your check-in date is on or before July 15. abnb.do/6012G1F7Y
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If you have an upcoming reservation that you booked before March 15 and your check-in date is after June 30, please look for updates in our Help Center every two weeks. abnb.do/6014GBEku
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If you have an upcoming reservation you need to cancel because of COVID-19, you may be eligible for a refund under our Extenuating Circumstances Policy if you booked before March 15 and your check-in date is on or before June 30.
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We have now resolved the technical issue affecting some users who were requesting a cancellation. Please try again and thank you for your patience.
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We are fixing a technical issue in the cancellation process affecting some of our users. We apologize for the inconvenience and ask that you try again later in the day.
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We are actively working on a solution for check-ins after April 14. Please look out next week for updates on our resource pages abnb.do/60151aHs1. Until then, we advise you to hold off taking any action on your current bookings.
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