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. @AirCanada pls explain why you pulled aside my 12yr old sister for flight 758 making her take off her hijab AT THE GATE?? AFTER she already passed security??
Thx for ruining her experience as the first U.S. National Team Squash player in Hijab + her first time traveling alone
Hello Sabreen, we are truly sorry to hear about this situation and we certainly understand your concerns. May you please DM us your daughter's booking reference so we can better follow-up? /Mick
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Hey Air Canada try that again The passenger was her SISTER
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Apparently you didn’t bother to really read her complaint. Maybe try again.
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@aircanada Shame on you. Try again. -
Our security is important . I have to remove my hat and glasses sometimes so the airport final check knows I am the person who passed through security and getting on that plane. . Deal with it or dont fly
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You must not understand Sabreen’s concerns all that well; you didn’t even take the time to read her tweet properly. It was her SISTER who was asked to remove her hijab, not her daughter. Sabreen, I am so sorry your sister was violated like that.
Thanks. Twitter will use this info to make your timeline better. UndoUndo
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Give your head a shake, Mick!
Thanks. Twitter will use this info to make your timeline better. UndoUndo
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How on Earth is that response offensive?
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"We are sorry we did something horrible, but only because you publicly blasted us on Twitter. Didn't take the time to read the details though."
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Air Canada's Secret Moto should be "We care enough to try to convince you we do... but not much more"
@AirCanada#SAD#FakeCare
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