@TeamYouTube The app seems to have a bug. Every video keeps stopping at the 11 second mark. It stops at exactly 11 seconds even when I download a video.pic.twitter.com/5Cci5iAHda
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| Country | Code | For customers of |
|---|---|---|
| United States | 40404 | (any) |
| Canada | 21212 | (any) |
| United Kingdom | 86444 | Vodafone, Orange, 3, O2 |
| Brazil | 40404 | Nextel, TIM |
| Haiti | 40404 | Digicel, Voila |
| Ireland | 51210 | Vodafone, O2 |
| India | 53000 | Bharti Airtel, Videocon, Reliance |
| Indonesia | 89887 | AXIS, 3, Telkomsel, Indosat, XL Axiata |
| Italy | 4880804 | Wind |
| 3424486444 | Vodafone | |
| » See SMS short codes for other countries | ||
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@TeamYouTube The app seems to have a bug. Every video keeps stopping at the 11 second mark. It stops at exactly 11 seconds even when I download a video.pic.twitter.com/5Cci5iAHda
What are the troubleshooting steps have you tried when you're trying to play a video? If you haven't already, try reinstalling the app and make sure that you have the updated version – slow internet could be a factor too. More fix here: https://yt.be/help/vspw
I just updated it. But it keeps happening. Unfortunately I can't uninstall and reinstall it as the app comes built-in with my phone(Samsung Galaxy S9).
Sorry to hear this is still happening – can you send a feedback report w/ these steps: https://yt.be/help/feedback ? While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues. Really appreciate it!
I just sent the feedback. Apparently this issue is occurring with other people too. I've seen 2 other tweets so far that have mentioned the same issue...pic.twitter.com/Vsnl7RSs1H
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