i feel like internet companies think im mad because they take a long time or there's delays/issues, but the ACTUAL infuriating thing is when their employees give me contradicting information and no ability to easily contact someone who knows what's going on @comcastcares
Conversation
we're tryin to get a line laid for faster internet. A guy came, said he needs to start doing a permitting process. we're like fine. weeks later we call comcast again, they're like "idk what's going on, we'll send out another guy"... who tells us exactly same thing. @comcastcares
3
11
and then this just happened a THIRD TIME - we called AGAIN like 'what is going on? what's the status with the line laying?" and they just fucking send out another guy who tells us exactly the same thing. Their system feels like it's run by toddlers. @comcastcares
1
24
How the hell can companies so big be so terrible at adequately conveying communication internally? I can't wait for a more competitive future where an actually good internet company comes along with good internal comms. @comcastcares
17
26
Replying to
Don't use Comcast unless you have literally no other choice. Check with wave and CenturyLink for seattle.
1
Replying to
we're currently using our only other choice, which is very slow, we can't stream more than one thing at a time, and it randomly disconnects for 1-2 minutes around 30-40 times a day.
Replying to
Ah, that sucks. 5G with one of the telcos might be worth trying too (but unsure about price/maturity for that). I've heard stories of people getting N neighbors together to convince one of the fiber providers to run a line to their area (centurylink, wave, etc.)
Replying to
Quote Tweet
Replying to @dmg122884
Please steer her to touch base with us in DM so that we are able to get the issue squared away. We always want to make sure that we can provide top-notch support. I hope you have a great night! -TE
This Tweet was deleted by the Tweet author. Learn more
Good morning. I can help answer any service questions you may have. Feel free to send a DM with your full name, address and account number. -TJS