i feel like internet companies think im mad because they take a long time or there's delays/issues, but the ACTUAL infuriating thing is when their employees give me contradicting information and no ability to easily contact someone who knows what's going on @comcastcares
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we're tryin to get a line laid for faster internet. A guy came, said he needs to start doing a permitting process. we're like fine. weeks later we call comcast again, they're like "idk what's going on, we'll send out another guy"... who tells us exactly same thing. @comcastcares
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and then this just happened a THIRD TIME - we called AGAIN like 'what is going on? what's the status with the line laying?" and they just fucking send out another guy who tells us exactly the same thing. Their system feels like it's run by toddlers. @comcastcares
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How the hell can companies so big be so terrible at adequately conveying communication internally? I can't wait for a more competitive future where an actually good internet company comes along with good internal comms. @comcastcares
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i'd love to, but there's 2 options for my area right now. I just finished pulling horrible teeth with Ziply, we're now trying to get Comcast working because it's faster.
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Don't use Comcast unless you have literally no other choice. Check with wave and CenturyLink for seattle.
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we're currently using our only other choice, which is very slow, we can't stream more than one thing at a time, and it randomly disconnects for 1-2 minutes around 30-40 times a day.
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Comcast is notorious for their absolutely wretched customer service. I once got my service shut off a day after paying my bill in full...and I guarantee there are millions of stories like mine
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Hello. That's certainly not the experience we want to provide. If you're currently in need of assistance, please DM. We're always happy to help. -AT
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They took 6 attempts to get me a new modem after 5 different people swore to me they were placing the order right then and gave me a delivery date. Then the next person would say no order was ever made. 6 times and 3 months to get a modem that I should have had 2 years earlier.
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Hi there! Thank you for contacting us via Twitter today! I am sorry you are experiencing issues with your service. Please send me a DM with your first/last name and service address to better assist you? -RN
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Seriously. These companies transfer us from one department to another and then they will ask for the same information again and again. How about typing it out and attaching it to my profile or something?
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Hi, we are terribly sorry for having made you feel this way about our company, and I would be grateful for the opportunity to work with you on resolving the service issues. For further assistance, please don't hesitate to DM. -RN
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