i feel like internet companies think im mad because they take a long time or there's delays/issues, but the ACTUAL infuriating thing is when their employees give me contradicting information and no ability to easily contact someone who knows what's going on @comcastcares
Conversation
we're tryin to get a line laid for faster internet. A guy came, said he needs to start doing a permitting process. we're like fine. weeks later we call comcast again, they're like "idk what's going on, we'll send out another guy"... who tells us exactly same thing. @comcastcares
Replying to
and then this just happened a THIRD TIME - we called AGAIN like 'what is going on? what's the status with the line laying?" and they just fucking send out another guy who tells us exactly the same thing. Their system feels like it's run by toddlers. @comcastcares
1
24
How the hell can companies so big be so terrible at adequately conveying communication internally? I can't wait for a more competitive future where an actually good internet company comes along with good internal comms. @comcastcares
17
26
I did! But Ziply's internet service isn't good enough in our area, we have 3 people trying to use a slow line and it's awful.
2
Show replies
Replying to
I am that guy who would come out to the home. And yes the call center reps have no idea what is going on within your state and cities permitting process. The reason it takes so long is because of the permits and utility marking. I assure you No amount of calling will speed it up.
1
Replying to
Hi there! Thank you so much for your patience! I'm truly sorry for the inconvenience! Can you please DM me your full first and last name, service address, and your full account number, so I can look into this for you?-RK