Extremely disappointed with , gonna do my best to never fly with them again. I arrived at the airport to find out they'd cancelled my ticket without notifying me. I had to buy a new, much more expensive ticket at the desk.
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Apparently they have a policy, which at no point did they make me aware of, that if you miss the first leg of the flight (which I did because of a family emergency), they just cancel your return ticket. Doesn't seen like has the customer's interest at heart.
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that’s really terrible. pretty sure a lot of airlines have this policy, though.
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That sucks. This is not a united thing, though. Every airline will cancel the rest of your itinerary if you don't start it at the beginning
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I've said it before but the airline industry is ripe for a mutiny; the companies in the space are NOT aligned with the standard of customer service the public demands in 2010+
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The airlines all do this, it is to avoid fair arbitrage by frequent buyers who might get individual legs cheaper and get refunds on the legs they don't fly. Round trips are cheaper than singles, you might be able to get different prices b to a than a to b.
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Wait... You thought United actually was supposed to care about their customers? 🤔.
😂😂😂😂😂😂