Extremely disappointed with @united, gonna do my best to never fly with them again. I arrived at the airport to find out they'd cancelled my ticket without notifying me. I had to buy a new, much more expensive ticket at the desk.
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It really strikes me that they deliberately have this quietly held policy in order to extract as much money as possible from their customers. I don't feel cared about and I don't feel like I can trust them. I'm down 470 bucks without possibility of refund.
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Yeah
@united sucks ballsThanks. Twitter will use this to make your timeline better. UndoUndo
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Also to be clear, it wasn't two legs on a single flight - I had a sfo-nyc flight I missed, and it was my nyc-sfo ticket a week later that was cancelled.
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How can that even be legal?
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It's legal because it's in the terms and conditions of the ticket that no one ever reads.
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United breaks guitars and beats up little old men. I can think of a few bad headlines they've made. I avoid them already.
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This sort of happened to me once. I talked to them and explained the family emergency and was able to undo the cancellation of the remaining leg. I don’t know if that applies to you, since I talked to them before that second leg was supposed to happen.
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This is standard policy for all airlines and it pays to know it in advance. Any time you miss a leg of a trip the rest of the legs are cancelled. It is somewhere in that giant pile of text we all click through when we buy tickets.
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Any time you miss a flight you need to try to get in touch with the airline before the plane leaves or as soon after as possible if you have remaining flights on the ticket.
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Sadly this is standard policy for every airline these days.
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