Extremely disappointed with , gonna do my best to never fly with them again. I arrived at the airport to find out they'd cancelled my ticket without notifying me. I had to buy a new, much more expensive ticket at the desk.
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It really strikes me that they deliberately have this quietly held policy in order to extract as much money as possible from their customers. I don't feel cared about and I don't feel like I can trust them. I'm down 470 bucks without possibility of refund.
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Also to be clear, it wasn't two legs on a single flight - I had a sfo-nyc flight I missed, and it was my nyc-sfo ticket a week later that was cancelled.
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United breaks guitars and beats up little old men. I can think of a few bad headlines they've made. I avoid them already.
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This sort of happened to me once. I talked to them and explained the family emergency and was able to undo the cancellation of the remaining leg. I don’t know if that applies to you, since I talked to them before that second leg was supposed to happen.
This is standard policy for all airlines and it pays to know it in advance. Any time you miss a leg of a trip the rest of the legs are cancelled. It is somewhere in that giant pile of text we all click through when we buy tickets.
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They're waging open warfare against people whom they think are using "hidden-city ticketing". You became collateral damage in their war on informed consumers. If this happens two more times, they will put you on a list or even sue you for the "lost" airfare! So yes, avoid United.
Think you'll find every airline does this, it's due to the way some people try to save money wjem buying tickets.