Extremely disappointed with , gonna do my best to never fly with them again. I arrived at the airport to find out they'd cancelled my ticket without notifying me. I had to buy a new, much more expensive ticket at the desk.
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Apparently they have a policy, which at no point did they make me aware of, that if you miss the first leg of the flight (which I did because of a family emergency), they just cancel your return ticket. Doesn't seen like has the customer's interest at heart.
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It really strikes me that they deliberately have this quietly held policy in order to extract as much money as possible from their customers. I don't feel cared about and I don't feel like I can trust them. I'm down 470 bucks without possibility of refund.
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Greetings Aella, we're sorry to hear of your frustrations and would like to discuss this further with you. Can you send us a DM with your confirmation numbers and further details? ^RY
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