Yes, always blame it on a "system glitch". You should honor it anyway. But hey, way to not hold any accountability on anything. Good job!!
We really apologize- a system glitch made it appear that your one-month redemption code was for 12 months. Without proof of payment, we are unable to provide a free year's worth of services. Apologies again for the confusion. We've updated our team with the correct information.
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We credited your account earlier with 3 free months as a goodwill gesture. We're also looking into why the system was showing an error and will make sure this doesn't happen in the future. Apologies again.
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