Been trying to deal with my bank back in Canada all day, and it’s just a cycle of people telling me the same stuff. No answers or accountability and it seems that none of them read the previous messages in the thread (it’s a secure messaging service on their site).
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I can’t call internationally and the last time I tried to use Skype to call them years ago it didn’t work.
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Especially this all revolves around my student line of credit that I need to provide proof of enrollment for, which I did, and it keeps my payments at interest only.
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But my payments didn’t go down after I confirmed enrollment in May, and now they are telling me they can’t do anything. I can’t get any explanation.
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Then I get someone else telling me to upload proof of enrollment like they didn’t read anything I had sent, or the subject line which says I confirmed enrollment.
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Then I get a THIRD person saying I have to call. Like Jesus Christ I just want to figure out why this happened and get it fixed but the customer service is so bad. And it’s always been bad. I’ve had nonstop issues with this since 2015.
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Confirmed enrollment to remove the hold placed on my SLOC after I finished my BA. I was told it would be removed and I would have student status.
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Cue several more years of me asking for this hold to be removed with no explanation as to why it wasn’t in the first place when finally in May it was.
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They told me for years they couldn’t remove the hold. But now they can? I used to work at the bank and tbh I am doubtful they couldn’t remove it before.
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And now they are like
when I want my payments back to interest only when they should have been in the first place.1 reply 0 retweets 0 likesShow this thread
Why am I the one having to follow up with their error? This is just incredibly mentally exhausting.
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