I didn't want to put this company on blast publicly but my SIL was very upset that these wonderful thoughtful gifts she ordered for her family (one for her parents to do a wine and cheese thing, the other for her sister, BIL, and niece to have a movie night) were messed up.
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Turns out the company is also an American one, which is interesting, given their office is in Ontario.
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Sending perishable items through the mail without packaging them properly...I mean, if it's glass and food, that's a hazard. There are several reports on various sites (yelp, trustpilot, etc) that say the boxes are not labelled fragile, they aren't packed with dry ice, etc.
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And then the customers are blamed for not choosing the proper shipping for perishables. But that info is in their terms and conditions. It shouldn't even be an option to buy perishable items with ground delivery or whatever. And if they aren't labelling...
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then as far as I know that goes against shipping guidelines for Canada Post, FedEx, etc.
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End of conversation
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