My SIL ordered two baskets from @HazeltonsBasket, one for her sister and one for her parents. Not only were the items mixed up between the two orders, but things were missing. You never responded to her email (and you say you will within 24 hrs). Plus they arrived super early.
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Someone posted an anon review, an ex-employee, who said that they were directed to make weird substitutions (apples for chocolate, etc.). But they also send out expired food that they remove from old packaging and put into new packaging. And anything labelled kosher prob isn't.
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Now that is illegal. But unless that guy decides to blow the whistle to the gov't about it I suspect nothing will be done.
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I can't submit a formal complaint on behalf of my SIL, and I'm not sure what the process is for it if they are a small business in Ontario but we're in Alberta and it's getting delivered to BC. But this company needs to be investigated, for real.
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Turns out the company is also an American one, which is interesting, given their office is in Ontario.
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Sending perishable items through the mail without packaging them properly...I mean, if it's glass and food, that's a hazard. There are several reports on various sites (yelp, trustpilot, etc) that say the boxes are not labelled fragile, they aren't packed with dry ice, etc.
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And then the customers are blamed for not choosing the proper shipping for perishables. But that info is in their terms and conditions. It shouldn't even be an option to buy perishable items with ground delivery or whatever. And if they aren't labelling...
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then as far as I know that goes against shipping guidelines for Canada Post, FedEx, etc.
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End of conversation
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