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AT&T Help
@ATTHelp
Hello! 👋 Questions on your service, device or products? We’re here to help.
CommunityJoined August 2009

AT&T Help’s Tweets

Replying to
@westonkoury1 Hello Weston! I feel this is a good move! Please DM address & phone number and let's share the feeling! Thank you! ^Misty A
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For those in Nashville & surrounding areas who were affected by this morning's explosion, we appreciate your patience. We continue to work diligently to restore service & have sent additional resources to assist in the recovery efforts. Follow along here: go.att.com/Nashville
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If you've experienced an issue when making wireless calls, please restart your device - that should resolve the issue.
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Hello Ernestine, Could you direct message us your account/telephone number, service type and details of the matter. We want to keep you connected! ^Jess.W
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Replying to
Shane, we are in contact with law enforcement & working as quickly as possible to restore service for some customers in Nashville & surrounding areas. This is due to damage to our facilities from the explosion this morning. We appreciate your patience.
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Our team is here to help. Please send us a DM with further details on the issue you're experiencing, so we can best assist. If you would like to talk to someone, please know The Lifeline provides 24/7, free and confidential support: 1-800-273-8255.
Send a private message
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We have entered into a new multi-year content carriage agreement with CBS Corporation. To our customers, we regret any inconvenience and thank you for your patience.
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This isn't the experience we want you to have, Derek. Please share your account info and more details on what's going on in a DM, so we can look into this together. ^AshtonE
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AT&T and Nexstar Media Group, Inc. have entered into a new multi-year retransmission consent agreement. Nexstar local stations are now returning to any impacted DIRECTV, AT&T TV and U-verse and homes. We apologize for any inconvenience and we thank you for your patience.
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As an update for our customers in Nashville and the surrounding areas, we appreciate your patience while we continue to work around the clock to restore service. We are working as quickly and as safely as possible. We will continue to post updates here: go.att.com/Nashville
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NASHVILLE UPDATE: Significant progress was made in our restoration efforts overnight. More than 65% of mobility sites affected by the explosion have been restored. We will continue to work diligently and greatly appreciate your patience. More info here: go.att.com/nashville
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NASHVILLE UPDATE: We continue to make progress in restoring service following the devastating explosion. We are beginning to restore power to the facilities in the building & are hopeful this equipment may be back online in the hours ahead. More here: go.att.com/Nashville
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NASHVILLE UPDATE: We appreciate our customers' patience during this time. Progress continues on our restoration efforts today. More than 75% of mobility sites affected by the explosion have been restored & more improvements to come. More details here: go.att.com/nashville
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Replying to
We are aware and appreciate your patience. Service for some customers in Nashville & surrounding areas may be affected by damage to our facilities from the explosion this morning. We are in contact with law enforcement & working as quickly as possible to restore service.
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Replying to
John, thanks for being a loyal DIRECTV customer. I’m happy to help you save $15 and get HBO for life by adding AT&T Unlimited Plus on the nation’s largest and most reliable wireless network. ☺️
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Replying to
David, we appreciate all the hard work you are doing. Please send us a DM with your account information and we will work together on this.
Send a private message
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Replying to
Stations are returning today to any impacted homes. CBS local affiliates previously available on DIRECTV NOW will also return to those streaming lineups. CBS Sports Network is returning to DIRECTV and DIRECTV NOW and Smithsonian Channel™ is returning to DIRECTV.
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Cable damage caused by a road construction crew in Jacksonville, FL is affecting service for some internet customers. Our technicians are onsite and working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
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We understand the importance of keeping you connected during this time. We made changes to safeguard employees, so wait times may be longer than usual. Please know we are working hard to get to you and appreciate your patience. 💙
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Replying to
@arsenickoolaid Yikes! Once payment made, service restores automatic. Turn phone on/off to reconnect. If still an issue, let us know. ^MikeO
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Good news! The majority of services have been restored in Nashville following Friday's explosion. Our mobility network is now operating normally & nearly all customers are back online. Thank you again for your patience. We are waiving overages. More here: go.att.com/nashville
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Replying to
Shannon, we'd like to look into this for you. Please send us a DM with your account info, contact information and background on the issue. Thank you.
Send a private message
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We are aware you may be having trouble watching some HD channels on DIRECTV. Try switching to SD as we work on a fix. We apologize for the inconvenience.
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Replying to
Zack, we are in contact with law enforcement & working as quickly as possible to restore service for some customers in Nashville & surrounding areas. This is due to damage to our facilities from the explosion this morning. We appreciate your patience.
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Replying to
Hi Ameyaw, our team would like to take a look at this and see what we can do to help. Can you send us a DM with some more details about this situation so we can assist?
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NASHVILLE UPDATE: We thank you again for your patience. Our goal is to restore all services by late today. We've restored 96% of mobility & 86% of our consumer broadband & entertainment services. See a letter from our CEO Jeff McElfresh here: go.att.com/Nashville
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Replying to
We are aware and appreciate your patience. Service for some customers in Nashville & surrounding areas may be affected by damage to our facilities from the explosion this morning. We are in contact with law enforcement & working as quickly as possible to restore service.
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We are aware that some customers may be experiencing streaming issues with NFL Sunday Ticket. We are working to fix as quickly as possible. Thank you for your patience.
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Replying to
We're here to help, Chad. Please share your service type and more details in a DM. We'll take a look into this together. - TaylorR Social Media Specialist
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Replying to
UPDATE: DIRECTV is back up and running! We apologize to the customers who may have had difficulty watching certain channels earlier today.
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Replying to
Stoneman Douglas High School students and faculty whose phones are missing due to the recent tragedy can receive a free replacement AT&T phone. They just need to show their school ID at one of our Coral Springs, Turtle Crossing, or Boca West stores.
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Replying to
We continue to closely monitor Winter Storm Uri. Commercial power outages and damage from snow and ice may be affecting service for some wireless and wireline customers. We are working to restore service as quickly and as safely as conditions allow. ^SaraB
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Replying to
Ralph, we are in contact with law enforcement & working as quickly as possible to restore service for some customers in Nashville & surrounding areas. This is due to damage to our facilities from the explosion this morning. We appreciate your patience.
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Replying to
Hello, let's find out what's going on with your connection, DM us your service type with zip code, account and contact numbers, so we can take a closer look into this. ^ChrisO
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