We're here to help! DM us your account number and we'll get started.
^AariH
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AT&T Help
@ATTHelp
Hello! 
Questions on your service, device or products? We’re here to help.
Questions on your service, device or products? We’re here to help.CommunityJoined August 2009
AT&T Help’s Tweets
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We will gladly welcome you to the family. Please DM us the services you are interested in. We look forward to your reply. ^BritH
For those in Nashville & surrounding areas who were affected by this morning's explosion, we appreciate your patience. We continue to work diligently to restore service & have sent additional resources to assist in the recovery efforts. Follow along here: go.att.com/Nashville
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Hey Chris, thanks for your feedback. We are always looking to expand. We are always here you. ^NatC
Oh no! I understand that's frustrating. Please DM acct info, best contact and time to reach, so we can investigate.^EugeneY
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Shane, we are in contact with law enforcement & working as quickly as possible to restore service for some customers in Nashville & surrounding areas. This is due to damage to our facilities from the explosion this morning. We appreciate your patience.
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Our team is here to help. Please send us a DM with further details on the issue you're experiencing, so we can best assist. If you would like to talk to someone, please know The Lifeline provides 24/7, free and confidential support: 1-800-273-8255.
Send a private message
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Hi Alexandra, not what we like to hear! Can you send us a message with your account and phone number? We want to help.
We're here to help! Have you heard about our Security Apps? Check it out here:soc.att.com/2SEpbIl Please DM us your account number if you need further assistance? soc.att.com/2vc6RPK ^PatriS
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Hello, DM us your account info, and we'll help with your internet connection. In the meantime, try troubleshooting your internet connection here: sm.att.com/d0b92709 ^JalishaS
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We'd like to help - please DM us with more info so we can investigate. ^ATTCareTeam
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We'll love to have you join our AT&T family. Please visit sm.att.com/55791984 for more information about the available offer on this phone. DM us if you have any questions. ^MehraG
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And We'll always be here for you! Thanks for being a loyal member of the family. Feel free to contact us at anytime. ^KB
As an update for our customers in Nashville and the surrounding areas, we appreciate your patience while we continue to work around the clock to restore service. We are working as quickly and as safely as possible. We will continue to post updates here: go.att.com/Nashville
Hi Rob! We'd be glad to explore your options. DM us your best contact number, so we can help get started. Help is here! ^KieJ
We Stand with #France. We’ll credit our customers for calls/texts from US to France 7/14-17. soc.att.com/29AXX2W
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Sorry to hear you have gotten poor service & now you want to leave, customer service or cellular service?DM details^Manuel
Have peace of mind this summer! 🏖️ Know where your kids are at all times with the AT&T Secure Family app 👪go.att.com/35b998e8
NASHVILLE UPDATE: Significant progress was made in our restoration efforts overnight. More than 65% of mobility sites affected by the explosion have been restored. We will continue to work diligently and greatly appreciate your patience. More info here: go.att.com/nashville
NASHVILLE UPDATE: We continue to make progress in restoring service following the devastating explosion. We are beginning to restore power to the facilities in the building & are hopeful this equipment may be back online in the hours ahead. More here: go.att.com/Nashville
Hello David, we know how important is to be connected! DM us your account and phone number so we can take a closer look. ^DanielS
NASHVILLE UPDATE: We appreciate our customers' patience during this time. Progress continues on our restoration efforts today. More than 75% of mobility sites affected by the explosion have been restored & more improvements to come. More details here: go.att.com/nashville
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Hi ! Shoot us more details in DM about what's going on. We'll take a closer look. ^AngieZ
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We are aware and appreciate your patience. Service for some customers in Nashville & surrounding areas may be affected by damage to our facilities from the explosion this morning. We are in contact with law enforcement & working as quickly as possible to restore service.
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Kolton, we are here to help. Please meet us in a private message, so we can take a look at this together. ^JuanC
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John, thanks for being a loyal DIRECTV customer. I’m happy to help you save $15 and get HBO for life by adding AT&T Unlimited Plus on the nation’s largest and most reliable wireless network. ☺️
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Here to help! Thanks for bringing this to our attention. Please send us a DM, so we can check all the available options for you. ^CarlosA
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David, we appreciate all the hard work you are doing. Please send us a DM with your account information and we will work together on this.
Send a private message
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Stations are returning today to any impacted homes. CBS local affiliates previously available on DIRECTV NOW will also return to those streaming lineups. CBS Sports Network is returning to DIRECTV and DIRECTV NOW and Smithsonian Channel™ is returning to DIRECTV.
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Hey there, let's get you set up with a family plan. Check it out here sm.att.com/3e502209 Meet us in a DM if you have any questions. ^LauraM
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Hi Milo, can you send us a DM with your account and phone number? We want to look into this.
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Hello, we thank you for reaching out to us. We are always here to help. Kindly DM how we may assist you with pay to play. ^RickeyY
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We'd like to look into this for you. Please send us a DM with your account info, contact information and background on the issue. Thank you.
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Our team can assist you. Pls send a DM with more details so we can look into this for you. ^ATTCareTeam
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Yikes! Please DM the contact number associated with the account so we can take a look. Thanks! ^JoyM
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@arsenickoolaid Yikes! Once payment made, service restores automatic. Turn phone on/off to reconnect. If still an issue, let us know. ^MikeO
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Hi there, can you send us a DM with your father's account number? We want to look into this.
Good news! The majority of services have been restored in Nashville following Friday's explosion. Our mobility network is now operating normally & nearly all customers are back online. Thank you again for your patience. We are waiving overages. More here: go.att.com/nashville
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Shannon, we'd like to look into this for you. Please send us a DM with your account info, contact information and background on the issue. Thank you.
Send a private message
Learn how to change your Wi-Fi Password and Network Name with these easy steps #ATTCommunity soc.att.com/1locdNj
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We make sure you're treated like family! We'd love to have you! Click here for offers: soc.att.com/SSv2 ^KarenJ
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@EbolaisaFeller We're here to help. What seems to be the issue? ^TiaB
Help us, help you! 🛡️ When you get a suspicious text, forward it to 7726, so we can work together against the bad guys. sm.att.com/7019d110
GIF
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Zack, we are in contact with law enforcement & working as quickly as possible to restore service for some customers in Nashville & surrounding areas. This is due to damage to our facilities from the explosion this morning. We appreciate your patience.
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Hi Ameyaw, our team would like to take a look at this and see what we can do to help. Can you send us a DM with some more details about this situation so we can assist?
We’re thinking of those affected in Mexico. We’ll credit calls+texts from U.S. to Mexico 9/8-9/10. soc.att.com/2gRFPXe
NASHVILLE UPDATE: We thank you again for your patience. Our goal is to restore all services by late today. We've restored 96% of mobility & 86% of our consumer broadband & entertainment services. See a letter from our CEO Jeff McElfresh here: go.att.com/Nashville
Mexico, we want to help. We’ll credit our customers for calls + texts from the US to MEX 9/19 – 9/21:
soc.att.com/2fAL7Ti
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We are aware and appreciate your patience. Service for some customers in Nashville & surrounding areas may be affected by damage to our facilities from the explosion this morning. We are in contact with law enforcement & working as quickly as possible to restore service.
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Hi there! We're here to help! Please DM us your wireless number, so we can address the $635 charge. Tweet us back! ^ShondaJ
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Hi Taylor! So sorry that happened. I'm here to help! I sent you a DM. Thank you! ^JudithE
Thanks for the S/o !! We're glad we could help via social media. It all starts with a tweet #ATTCommunity
NASHVILLE UPDATE: We know how important it is to keep you connected, especially during a time like this. We will automatically waive service overage charges for customers in the impacted areas of the outage following the explosion. More details here: about.att.com/newsroom/2020/
We’re prepping for #HurricaneMichael & supporting our customers. We’re waiving overage charges on mobile services, giving unlimited talk, text & data to customers in impacted areas. Latest updates here: about.att.com/pages/hurrican
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We're happy for you to join our family, Dale. Check out our deals on this source to look at our BOGO deals here: soc.att.com/2N15jAl If you have any questions feel free to DM us. ^KenTarraV
Learn how to use myAT&T to add, change, or remove extras like AT&T Secure Family, international plans, and more 😊 sm.att.com/1e982341 Don’t have the app, text the word myATT to 556699
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Stoneman Douglas High School students and faculty whose phones are missing due to the recent tragedy can receive a free replacement AT&T phone. They just need to show their school ID at one of our Coral Springs, Turtle Crossing, or Boca West stores.
Learn how to change your Wi-Fi Password and Network Name with these easy steps #ATTCommunity soc.att.com/1RwqTZ5
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We continue to closely monitor Winter Storm Uri. Commercial power outages and damage from snow and ice may be affecting service for some wireless and wireline customers. We are working to restore service as quickly and as safely as conditions allow. ^SaraB
See Margot Robbie, Idris Elba, John Cena and more risk it all in , in theaters and on HBO Max August 6. #TheSuicideSquad
Learn how at sm.att.com/7577bab8
Friendly reminder: Don’t forget to set your clocks ⏰ back tonight and get that extra hour of sleep 🛌 . #DaylightSavingTime
RETWEET if you use the myAT&T app! Save time managing your account using the myAT&T app today, soc.att.com/1VNE1Z1
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Ralph, we are in contact with law enforcement & working as quickly as possible to restore service for some customers in Nashville & surrounding areas. This is due to damage to our facilities from the explosion this morning. We appreciate your patience.
GOOD NEWS! We signed a new deal with TEGNA. All TEGNA local stations are returning today to AT&T homes. We want to thank our customers for their patience.
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Hello, Is there anything we can do to assist you?^BreB
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HEy Connor, thanks for reaching out to us via social media, is there anything we can assist you with in regards to your service?
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Hi there, let us know if you need assistance. If so, please send us a DM with your account and phone number. Thank you.
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Hello, let's find out what's going on with your connection, DM us your service type with zip code, account and contact numbers, so we can take a closer look into this. ^ChrisO