We'd like to know more. What device is this happening on? Have you checked other devices to see if it's happening there too? Let us know so we can look into it further.
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It’s happening on my Mac via Google Chrome & Safari. I’ve also checked on my iPhone where it doesn’t seem to be an issue (web & dedicated app)
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What’s weird is I did see it before you had the premiere and then ~30 mins before the premiere it switched over to this
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That is weird. Also frustrating lol
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I’m pretty sure YouTube sometimes does random tests where they remove custom thumbnails. Not even kidding, I remember this happening to someone else a few months ago
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That’s what I’m afraid of. Tests like that need to have an option to opt out. Custom thumbnails are an important part of our content strategy for sure. Tampering with that w/o our say-so feels crappy :/
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