@YTCreators for some reason my video won't load my thumbnail I just added; tried readding it several times. please help.
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Replying to @AAron2420YT
We'd like to know more. What device is this happening on? Have you checked other devices to see if it's happening there too? Let us know so we can get started on some troubleshooting steps.
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Replying to @TeamYouTube
I noticed it on PC; where in my creator studio it shows the thumbnail as present but on both my computer and phone it shows no thumbnail and just a screen from the video. (the first is creator studio; the second my actual home page on pc)pic.twitter.com/y6PXwOqqhx
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Replying to @AAron2420YT
Thanks for the screenshots. Could you share the video URLs for which the thumbnails aren't showing up? Let us know so we can look into it further.
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Replying to @AAron2420YT
Thanks for the URL, we've passed this along. Someone from our team will reach out to you via email.
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Just wanted to update and say at very least whatever you guys did worked on my phone; not at home to check on PC but thank you guys for at least doing that ^_^
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