@TeamYouTube @YouTube @YTCreators hello superchat isn’t working on my channel - I have super chat enabled but when I go live no one can send me a superchat - can you assist please?
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Replying to @3MinuteDate
Thanks for reaching out – is there a specific error message when they try to purchase a Super Chat? If it's not too much trouble, mind sending a screenshot of the error message? Keep us posted!
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Replying to @3MinuteDate
Hmm, that's odd – we recommend you ask your subscribers to follow the steps outlined here: https://yt.be/help/sWdH depending on the device they use. If they continue to get an error, ask them to share screenshots for you to send our way. Hope this helps!
5 replies 0 retweets 0 likes
I’ve tested it with a friend next to me on multiple browsers and with other subscribers - the channel has clearly been black listed by YouTube - and what’s strange you are responding to this twitter account but refusing to respond to my other which is @vanterheyden - be decent
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