I can't speak for PVTA, but my agency got rid of calling in when down when GPS tracking started being used (early 2010s). Dispatch can watch map of buses if need be.
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because the default assumption is that passengers will interrupt their driver and ask them to call another bus every time they want to transfer
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And there is no way management can tell the drivers to chill?
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I've brought this up many many times to no avail--management either doesn't really care or thinks it would be more trouble than it's worth to get drivers to pay attention to transfers
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The big problem here--as with my earlier comments about causes of declining ridership--is that problems are not recognized as problems! Deficient service is considered normal, improvement considered impossible.
End of conversation
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