ahh a little context now--this is about King's Cross before they finished the renovation
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ahahahaha lookit that smile on that trainpic.twitter.com/VHHq20reKX
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next is footage from the "Travel Center" aka customer service window; the abuse that passengers inflict on employees is as shameful as it is understandable: never take out your anger on someone who had nothing to do with it, but I'd be angry too if I'd been screwed out of $160
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the employees have breakaway lanyards and ties, lots of signs in the back room about "conflict avoidance" because customers get, as Loki might say, "platinum mad"
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advice to management: focus more on providing a service which doesn't enrage your customers than on teaching your employees to survive their anger
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Replying to @380kmh
By splitting the rail network up between multiple providers, the point is that there is no single provider to hold accountable
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Replying to @Not_shax
funny how having multiple providers never interferes with accountability in Tokyo or Osaka
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Replying to @380kmh
It's a very British "extract every cent and don't invest" mentality. I was a victim with no other choices for five years
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Replying to @Not_shax
America got the same mentality, it is the root of our problems
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Replying to @380kmh
One of my favourite stories, which still makes me angry 20 years later... ticket machine at small rural station broken. Get on train, try to buy ticket from conductor who I cannot find. Arrive destination, get fined 50 quid for not having 2.50 ticket.
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Replying to @380kmh
I love your tweets about non-evil train systems though
0 replies 0 retweets 0 likesThanks. Twitter will use this to make your timeline better. UndoUndo
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