Watching a BBC doc on UK railways, the opening bit is a bunch of passengers mad bc they're crowded at a waiting area. The agent says "yeah whenever you get more than 50 ppl here it gets packed." ...trains tend to carry more than 50 ppl, very bad design for a waiting area!
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lmao speaking of unacceptable service: thanks a lot Xfinity for dropping me off the home wifi every 90 minutes, shifting me to the pop-up-login "xfinitywifi" network instead. why am I paying you again? oh right no other providers
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employee says when customers have a problem they want two things: "they want to express their feelings and they want their problem solved" advice to customers: stick with the latter and get a grip on your feelings bc the person you're talking to is just the messenger
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By splitting the rail network up between multiple providers, the point is that there is no single provider to hold accountable
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funny how having multiple providers never interferes with accountability in Tokyo or Osaka
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It's a very British "extract every cent and don't invest" mentality. I was a victim with no other choices for five years
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America got the same mentality, it is the root of our problems
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One of my favourite stories, which still makes me angry 20 years later... ticket machine at small rural station broken. Get on train, try to buy ticket from conductor who I cannot find. Arrive destination, get fined 50 quid for not having 2.50 ticket.
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I love your tweets about non-evil train systems though
End of conversation
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this being said, do BART employees wear full body armor?
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