Watching a BBC doc on UK railways, the opening bit is a bunch of passengers mad bc they're crowded at a waiting area. The agent says "yeah whenever you get more than 50 ppl here it gets packed." ...trains tend to carry more than 50 ppl, very bad design for a waiting area!
ahh a little context now--this is about King's Cross before they finished the renovation
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next is footage from the "Travel Center" aka customer service window; the abuse that passengers inflict on employees is as shameful as it is understandable: never take out your anger on someone who had nothing to do with it, but I'd be angry too if I'd been screwed out of $160
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the employees have breakaway lanyards and ties, lots of signs in the back room about "conflict avoidance" because customers get, as Loki might say, "platinum mad"
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advice to management: focus more on providing a service which doesn't enrage your customers than on teaching your employees to survive their anger
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lmao speaking of unacceptable service: thanks a lot Xfinity for dropping me off the home wifi every 90 minutes, shifting me to the pop-up-login "xfinitywifi" network instead. why am I paying you again? oh right no other providers
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I was gonna say, such logistics failures in the ancestral home of Operations Research sounds suspect af
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wellllll they're still not exactly on top of the game
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aye, but one of the charms of their brand of bureaucratic failure is that they always know exactly why they failed in advance; reports, charts, everything
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