"Would you like to ensure your $12 trip with $9 of insurance, in case we can't do our fucking job?"
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Ah, now they're trying to get me to sign up for a credit card with my order. Between this and the fact that they ask (optional, of course) for 3 phone numbers and 2 email addresses at the beginning suggests they don't think people buy tickets often. True enough, I guess.
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Let me explain, as briefly as I can, how ticket purchases should work for a short train trip like this: 1. I go to the station 2. I pay my fare at a ticket machine 3. It spits out a ticket That's it! No phone numbers, no "make an account!," no insurance, no credit card offers.
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Amtrak's security theater--the amount of identification they need from you before they'll let you ride a train--would ALMOST be justifiable if Amtrak were carrying about 1,000 times as many passengers per day as it actually does.
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Of course, at that level of ridership, such security would no longer be practical, which is why you don't need phone numbers, email addresses, and travel insurance to go on the New York Subway
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End of conversation
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If I had taken the next train out of Dodge (quite literally) I would have been involved in the derailment there. While that shakes my confidence, I don't know how insurance would have helped.
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All the more profit for them!
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