Most of my experience with them is via Peter Pan, the remainder is from my trip to the UK earlier this year. UK experience was better...
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Replying to @380kmh
Their MO seems to be to corner markets and then neglect them--specifically, to neglect customer experience.
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Replying to @380kmh
In markets that they haven't locked down, they put a little more effort into comfort & quality, but God forbid enough people fall for it
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Replying to @380kmh
MTR Corp is another private transport operator, based in Hong Kong (where they operate the rail network) but operating worldwide...
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Replying to @380kmh
...including in Stockholm, London, Melbourne, Sydney, Beijing, Hangzhou, and Shenzhen. Unfortunately I have no personal experience w them...
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Replying to @380kmh
...but that may change as they now own 30% of the South Western Franchise (FirstGroup, ofc, has the rest), which I've always used when in UK
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