...they also operate railways throughout the UK and near Dallas (A-Train). Mixed feelings about them...
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Most of my experience with them is via Peter Pan, the remainder is from my trip to the UK earlier this year. UK experience was better...
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Their MO seems to be to corner markets and then neglect them--specifically, to neglect customer experience.
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In markets that they haven't locked down, they put a little more effort into comfort & quality, but God forbid enough people fall for it
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MTR Corp is another private transport operator, based in Hong Kong (where they operate the rail network) but operating worldwide...
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...including in Stockholm, London, Melbourne, Sydney, Beijing, Hangzhou, and Shenzhen. Unfortunately I have no personal experience w them...
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...but that may change as they now own 30% of the South Western Franchise (FirstGroup, ofc, has the rest), which I've always used when in UK
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MTR is also interested in cornering markets (they merged w the Kowloon-Canton Railway to monopolize rail in HK), but seems to follow thru...
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...which is to say, once they've cornered a market, they try to *GROW* it instead of just neglecting it
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Investing heavily in their station environments and surroundings, adding new routes, etc. Similar to Japanese rail companies...
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...but not as heavily diversified as some of them (consider Tokyu or Kintetsu, which--among their other ventures--manufacture trains)
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Anyway--this is just a rambling thread against the "captive audience" mentality of operating a monopoly. Gross waste of opportunity.
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