Rail employees are custodians of the five senses of their passengers
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Smell - are trains and stations clean and well-maintained? Are cleaning chemicals inoffensive and without overpowering odor?
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Touch - are seats soft and comfortable? Are walking surfaces smooth and well-paved? Are chairs available wherever people may wait?
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Taste - are onboard concessions delicious and affordable? Is food fresh and available at the stations?
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What, not gonna lick the seats?
End of conversation
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