The boarding process for Amtrak at Penn Station is an truly inspired bit of lunacy
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Replying to @380kmh
I want to write about what's wrong with it but it's hard to know where to begin, it's so staggeringly bad in every respect
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Replying to @380kmh
For starters: they do not announce what platform your train will be on until it's literally at the station
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Replying to @380kmh
This would mean that you don't know what platform to wait at but they don't let you on the platform until it's arrived either!
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Replying to @380kmh
When the train arrives, everyone who is going to board forms a gigantic line to descend an escalator to the platform, single file
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Replying to @380kmh
Hey Amtrak: have you noticed that trains are long, with many doors? Sort of the same shape as a line of people?
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Replying to @380kmh
Do you take advantage of that fact by doing this: | -> | or this? --- -> |
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Replying to @380kmh
Amtrak has you on the escalator single file so they can check your tickets as you go. They have a really weird fixation on checking them...
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Replying to @380kmh
...you have to present a ticket to sit in the waiting room, to go to the platform, and when on the train. That takes a lot of staff...
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Replying to @380kmh
...when you could just *install some fare gates* and everyone in the waiting area, platform, and on-board would be covered.
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This is (obviously) how every busy station in Japan works--only in tiny rural ones are tickets checked by an employee.
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