I will say this for WMATA: however incompetently, the board at least feels an obligation to get ridership higher. Many similar boards feel no such obligation--if ridership drops, who are they to try and reverse that trend?
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That said--given they have no financial incentive to carry more people, it's sort of understandable why they aren't alarmed. Even at high volumes, they're structured to operate at a loss--running more service would mean more riders, but also larger total losses. Profit matters!
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