Should probably add one more problem, despite saying I'd stop at three: public involvement You know how grocery stores don't have to hold public hearings every time the prices change on, say, apples? Or every time they introduce a new product, or discontinue an old one? Yeah...
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Public involvement is something which can be very useful--but it isn't something INTRINSICALLY useful, and can end up being extremely counterproductive, time intensive, and wasteful of resources.
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What's more, the results of public involvement rarely have much bearing on transit operations, and the public is generally aware of (and angered by) this. It only makes people cynical to have them go through the motions, and since "lack of public feedback" isn't a big problem...
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...I think it's time to put the idea to rest. I promise that other businesses have ways of gauging customer feedback without scheduling public meetings--we can do the same in transit.
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So, summary: - Overhaul fares, prioritize farebox recovery - Overhaul schedules, prioritize consistency - Reduce public involvement & other "fruitless but feels good" requirements - Focus on overall travel market rather than low-income travel market
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Replying to @380kmh
Read quickly. Suggestion: Reword "reduce public involvement". I know what you mean, but makes it sound like you dont give a damn about the rider's concerns. Presume focus on overall market includes rider's thoughts. What % do fares cover? What is farebox recovery? Stealing?
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Replying to @56tbirdJones
"Public involvement" isn't about rider concerns tho, that's my point--it's about a particularly theatrical way of getting feedback (public hearings) which can't necessarily be acted on. Successful businesses don't use public hearings to estimate customer concerns, etc...
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Replying to @380kmh
You missed my point. I was looking at this as a "presentation" and obviously "butting in" by offering coaching from an outsider. I know what you meant, it is just that the wording throws people off. It did for me. e.g. call it pubic fare hearings or whatever works for you.
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Replying to @56tbirdJones
I have to stick to my guns here: I know people wouldn't like that phrasing if they heard it, but they simply don't need to hear it. The financial/operational side of running a business isn't something that needs to be presented to the public at every opportunity
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Replying to @380kmh
It was just a suggestion for giving talks outside "the office" or to high levels. Only did it because of my experience with a gazillion presentations when I was working. Sorry, just trying to be helpful. Shouldn't have butted in.
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no, I appreciate that you did--I need to be able to either explain my reasoning or change my approach, and I can't do either if people don't "butt in" :)
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