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380kmh's profile
Haunted Forrest 🌲
Haunted Forrest 🌲
Haunted Forrest  🌲
@380kmh

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Haunted Forrest  🌲

@380kmh

#TrainTwitter - trains & train stations - passionate opinions on public transit & civic design - transit bureacrat, but all views here are my own

Pioneer Valley
patreon.com/380kmh
Joined March 2011

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    1. Haunted Forrest  🌲‏ @380kmh Sep 18

      Should probably add one more problem, despite saying I'd stop at three: public involvement You know how grocery stores don't have to hold public hearings every time the prices change on, say, apples? Or every time they introduce a new product, or discontinue an old one? Yeah...

      1 reply 0 retweets 3 likes
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    2. Haunted Forrest  🌲‏ @380kmh Sep 18

      Public involvement is something which can be very useful--but it isn't something INTRINSICALLY useful, and can end up being extremely counterproductive, time intensive, and wasteful of resources.

      1 reply 0 retweets 5 likes
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    3. Haunted Forrest  🌲‏ @380kmh Sep 18

      What's more, the results of public involvement rarely have much bearing on transit operations, and the public is generally aware of (and angered by) this. It only makes people cynical to have them go through the motions, and since "lack of public feedback" isn't a big problem...

      2 replies 1 retweet 4 likes
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    4. Haunted Forrest  🌲‏ @380kmh Sep 18

      ...I think it's time to put the idea to rest. I promise that other businesses have ways of gauging customer feedback without scheduling public meetings--we can do the same in transit.

      1 reply 0 retweets 2 likes
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    5. Haunted Forrest  🌲‏ @380kmh Sep 18

      So, summary: - Overhaul fares, prioritize farebox recovery - Overhaul schedules, prioritize consistency - Reduce public involvement & other "fruitless but feels good" requirements - Focus on overall travel market rather than low-income travel market

      2 replies 0 retweets 8 likes
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    6. William Jones‏ @56tbirdJones Sep 18
      Replying to @380kmh

      Read quickly. Suggestion: Reword "reduce public involvement". I know what you mean, but makes it sound like you dont give a damn about the rider's concerns. Presume focus on overall market includes rider's thoughts. What % do fares cover? What is farebox recovery? Stealing?

      1 reply 0 retweets 0 likes
    7. Haunted Forrest  🌲‏ @380kmh Sep 18
      Replying to @56tbirdJones

      "Public involvement" isn't about rider concerns tho, that's my point--it's about a particularly theatrical way of getting feedback (public hearings) which can't necessarily be acted on. Successful businesses don't use public hearings to estimate customer concerns, etc...

      2 replies 0 retweets 0 likes
    8. William Jones‏ @56tbirdJones Sep 18
      Replying to @380kmh

      You missed my point. I was looking at this as a "presentation" and obviously "butting in" by offering coaching from an outsider. I know what you meant, it is just that the wording throws people off. It did for me. e.g. call it pubic fare hearings or whatever works for you.

      1 reply 0 retweets 0 likes
    9. Haunted Forrest  🌲‏ @380kmh Sep 18
      Replying to @56tbirdJones

      I have to stick to my guns here: I know people wouldn't like that phrasing if they heard it, but they simply don't need to hear it. The financial/operational side of running a business isn't something that needs to be presented to the public at every opportunity

      2 replies 0 retweets 0 likes
    10. William Jones‏ @56tbirdJones Sep 18
      Replying to @380kmh

      It was just a suggestion for giving talks outside "the office" or to high levels. Only did it because of my experience with a gazillion presentations when I was working. Sorry, just trying to be helpful. Shouldn't have butted in.

      1 reply 0 retweets 1 like
      Haunted Forrest  🌲‏ @380kmh Sep 18
      Replying to @56tbirdJones

      no, I appreciate that you did--I need to be able to either explain my reasoning or change my approach, and I can't do either if people don't "butt in" :)

      2:18 PM - 18 Sep 2018
      0 replies 0 retweets 0 likes

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