There's a guy who I frequently run into at lunch at the Dunks near my office--a regular PVTA rider who is very frustrated with the current state of affairs. Not that I can blame him for that...I'm frustrated too.
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The problem is he has a lot of misconceptions about how PVTA works--for example, he mentioned today that the only thing they seem to be good for is cutting their budget. I had to explain to him that PVTA doesn't set their own budget, but that it's mostly set by the state gov.
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He's also angry about the public outreach process: "why do you hold meetings about [for example] fare hikes if everything's already been decided?" Easy: because we're legally obligated to have a public participation plan and public hearings concerning service changes.
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Notice that such an obligation doesn't actually accomplish much in the way of making sure that passengers have their needs met (& meeting passenger needs isn't really something that depends on having hearings with them). Another case of sentiment prevailing over reality.
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As I was heading back to work, he mentioned that it's "fucked up" if people at PVTA don't care about the passengers. Now, I'll grant that the level of genuine concern for passengers varies from person to person, but that misses the point: "caring more" won't fix any buses, etc
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You could make "care for passengers" the highest priority for hiring at PVTA (for drivers, mechanics, administration, you name it) and it wouldn't solve very much--we need RESOURCES, not emotions!
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This goes to show the drawbacks of exalting public opinion and feedback--there are exceptions, but as a general rule they don't understand where the problems with transit are coming from and thus can't really address them.
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