There's a guy who I frequently run into at lunch at the Dunks near my office--a regular PVTA rider who is very frustrated with the current state of affairs. Not that I can blame him for that...I'm frustrated too.
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You could make "care for passengers" the highest priority for hiring at PVTA (for drivers, mechanics, administration, you name it) and it wouldn't solve very much--we need RESOURCES, not emotions!
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This goes to show the drawbacks of exalting public opinion and feedback--there are exceptions, but as a general rule they don't understand where the problems with transit are coming from and thus can't really address them.
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