There's a guy who I frequently run into at lunch at the Dunks near my office--a regular PVTA rider who is very frustrated with the current state of affairs. Not that I can blame him for that...I'm frustrated too.
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As I was heading back to work, he mentioned that it's "fucked up" if people at PVTA don't care about the passengers. Now, I'll grant that the level of genuine concern for passengers varies from person to person, but that misses the point: "caring more" won't fix any buses, etc
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You could make "care for passengers" the highest priority for hiring at PVTA (for drivers, mechanics, administration, you name it) and it wouldn't solve very much--we need RESOURCES, not emotions!
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This goes to show the drawbacks of exalting public opinion and feedback--there are exceptions, but as a general rule they don't understand where the problems with transit are coming from and thus can't really address them.
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End of conversation
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